Kinde - Increase in SMS sending errors – Incident details

All systems operational

Increase in SMS sending errors

Resolved
Partial outage
Started 2 months agoLasted about 3 hours

Affected

AU region

Partial outage from 5:48 AM to 8:12 AM, Under maintenance from 8:12 AM to 8:31 AM

SMS delivery

Partial outage from 5:48 AM to 8:12 AM, Under maintenance from 8:12 AM to 8:31 AM

CA region

Partial outage from 5:48 AM to 8:12 AM, Under maintenance from 8:12 AM to 8:31 AM

SMS delivery

Partial outage from 5:48 AM to 8:12 AM, Under maintenance from 8:12 AM to 8:31 AM

EU region

Partial outage from 5:48 AM to 8:12 AM, Under maintenance from 8:12 AM to 8:31 AM

SMS delivery

Partial outage from 5:48 AM to 8:12 AM, Under maintenance from 8:12 AM to 8:31 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Impacting custom SMS providers, not the default Kinde SMS sending. We are continuing to work on a fix for this incident.