Kinde - Email and SMS delivery – Incident details

An alert was raised with the Kinde support team regarding delayed emails for US region customers. It was identified that a task consumed all available workers concurrently and prevented emails from being delivered in a timely manner due to the backlog. To fix the immediate issue, the faulty task was killed and all undelivered time sensitive emails were expired. The team will implement stricter quality of service queues for email delivery and segregate the high resource usage tasks to prevent delays due to unrelated tasks.

We are still looking into the email sending issue. We will update no later than 20:30UTC