Kinde - Connections from the UK to Kinde's AU region are timing out – Incident details

All systems operational

Connections from the UK to Kinde's AU region are timing out

Resolved
Degraded performance
Started about 2 months agoLasted 3 days

Affected

AU region

Degraded performance from 6:41 PM to 3:53 AM

Authentication

Degraded performance from 6:41 PM to 3:53 AM

Custom domains

Degraded performance from 6:41 PM to 3:53 AM

Updates
  • Update
    Update

    This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums.

    There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team.

    We’ll update this status as more information becomes available.

  • Resolved
    Resolved

    This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums.

    There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team.

    For now, we're going to mark this as closed and will update this status post as more information becomes available.

  • Update
    Update

    Our cloud provider has acknowledged the issue is affecting all of their customers and not just Kinde. And are continuing their investigation to provide a resolution.

  • Identified
    Identified

    Based on regional testing, it looks like users using Sky as their ISP in the UK are not able to connect to Kinde businesses in the AU data region. We're in contact with our cloud provider and continuing to troubleshoot this issue.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Connections from the UK to Kinde's AU region are timing out. Currently only the ISP "Sky" has been identified. This will impact users who are connecting from the UK and trying to accessing Kinde businesses that run in the AU data region.