Kinde - UK data region – Incident details

All systems operational

UK data region

Resolved
Major outage
Started 1 day agoLasted 14 minutes

Affected

UK region

Major outage from 9:32 AM to 9:46 AM

Authentication

Major outage from 9:32 AM to 9:46 AM

Custom domains

Major outage from 9:32 AM to 9:46 AM

Email delivery

Major outage from 9:32 AM to 9:46 AM

Management API

Major outage from 9:32 AM to 9:46 AM

New user registration

Major outage from 9:32 AM to 9:46 AM

Updates
  • Postmortem
    UTC
    Postmortem

    The outage was caused by our internal reverse proxy failing to scale cleanly, resulting in incoming traffic not routing though our infrastructure correctly.  A manual redeployment rectified the issue and service was restored.  We have identified the cause for the failed scale and are putting changes in place to prevent re-occurrence.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.