Kinde - Phone authentication – Incident details

All systems operational

Phone authentication

Resolved
Partial outage
Started almost 2 years agoLasted about 4 hours

Affected

AU region

Partial outage from 1:30 PM to 5:42 PM

SMS delivery

Partial outage from 1:30 PM to 5:42 PM

EU region

Partial outage from 1:30 PM to 5:42 PM

SMS delivery

Partial outage from 1:30 PM to 5:42 PM

US region

Partial outage from 1:30 PM to 5:42 PM

SMS delivery

Partial outage from 1:30 PM to 5:42 PM

Updates
  • Resolved
    UTC
    Resolved

    Twilio reports that APAC and Europe are resolved. Latin America appears to be single carrier and not a broader delivery issue. Resolving incident but we will continue to monitor.

    Moving forward we have implemented a fallback feature which will allow us to divert SMS if such an outage occurs again.

  • Update
    UTC
    Update

    Are are continuing to work on the fallback option as a priority. We will continue to monitor the Twilio status. We will update in no more than 1 hour.

  • Investigating
    UTC
    Investigating

    We are investigating a fallback to work the SMS delivery issues via Twilio. We will continue to monitor the Twilio status and update with future information as soon as possible.

  • Monitoring
    UTC
    Monitoring

    SMS though Twilio is currently experiencing delivery issues in Latin America, APAC and Europe regions. We are monitoring the situation and if you require assistance please contact support.

    Note: This does not affect SMS 2FA