All the backlogged emails have been cleared and email sending is back to normal. We have put measures in place to address the issue.
Identified
Update
Just a quick update, emails are starting to flow again for the US region. There's still a backlog to process and we'll keep updating until everything's cleared out.
Identified
Identified
Just a quick update that the team are actively working on a temporary fix to unblock email flow.
Investigating
Investigating
Users accessing customer systems in the US region are not receiving emails reliably for events such as email OTP or password resets. We are currently investigating and will provide updates regularly.
