Kinde - High latency for AU region – Incident details

All systems operational

Show current status

High latency for AU region

ResolvedDegraded performance2 hours 47 minutes

Affected

AU region

Partial outage from 3:27 AM to 4:06 AM, Operational from 4:06 AM to 5:52 AM, Degraded performance from 5:52 AM to 6:14 AM

Authentication

Partial outage from 3:27 AM to 4:06 AM, Operational from 4:06 AM to 5:52 AM, Degraded performance from 5:52 AM to 6:14 AM

Custom domains

Partial outage from 3:27 AM to 4:06 AM, Operational from 4:06 AM to 5:52 AM, Degraded performance from 5:52 AM to 6:14 AM

Email delivery

Partial outage from 3:27 AM to 4:06 AM, Operational from 4:06 AM to 5:52 AM, Degraded performance from 5:52 AM to 6:14 AM

Management API

Partial outage from 3:27 AM to 4:06 AM, Operational from 4:06 AM to 5:52 AM, Degraded performance from 5:52 AM to 6:14 AM

New user registration

Partial outage from 3:27 AM to 4:06 AM, Operational from 4:06 AM to 5:52 AM, Degraded performance from 5:52 AM to 6:14 AM

  • ResolvedUTC

    This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels.

  • MonitoringUTC

    Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels.

  • PostmortemUTC

    We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon.

  • ResolvedUTC

    This incident has been resolved. The team will continue to monitor.

  • UpdateUTC

    We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline.

  • MonitoringUTC

    We are currently monitoring the result. Latency is returning to normal.

  • InvestigatingUTC
    We are currently investigating this incident.