Kinde - Notice history

Experiencing partially degraded performance

Notice history

2025 Dec

Connections from the UK to Kinde's AU region are timing out
  • Update
    Update

    Our cloud provider has acknowledged the issue is affecting all of their customers and not just Kinde. And are continuing their investigation to provide a resolution.

  • Identified
    Identified

    Based on regional testing, it looks like users using Sky as their ISP in the UK are not able to connect to Kinde businesses in the AU data region. We're in contact with our cloud provider and continuing to troubleshoot this issue.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Connections from the UK to Kinde's AU region are timing out. Currently only the ISP "Sky" has been identified. This will impact users who are connecting from the UK and trying to accessing Kinde businesses that run in the AU data region.

AU region SMS delivery experiencing issues with the SMS provider. Not affecting Twilio setups
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

2025 Nov

Increase in SMS sending errors
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Impacting custom SMS providers, not the default Kinde SMS sending. We are continuing to work on a fix for this incident.

US custom domain timeouts
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Custom domains are back online and we're currently monitoring

  • Investigating
    Investigating

    We are currently investigating this incident. This is impacting Kinde businesses in the US region running on a custom domain.

2025 Oct

AU region API experiencing degraded performance
  • Resolved
    Resolved

    This incident has been resolved and team is investigation the cause.

  • Monitoring
    Monitoring

    Error have decreased and our team are currently monitoring.

  • Investigating
    Investigating
    We are currently investigating this incident.
Some customers experience high latency in EU region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

2025 Oct to 2025 Dec

Next