Kinde - Notice history

All systems operational

Notice history

2024 Dec

Increased 500 errors for app.kinde.com
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Admin page app.kinde.com is back online. The team will continue to monitor.

  • Investigating
    Investigating

    We are currently investigating this incident. This is only impacting the app.kinde.com domain for account management. This is not impacting customer domains.

2024 Nov

SMS 2FA
  • Resolved
    Resolved

    This incident has been resolved and SMS are delivering from EU region

  • Investigating
    Investigating

    SMS for 2FA are currently not delivering in EU region, we are working with our partner to resolve.

Phone authentication
  • Resolved
    Resolved

    Twilio reports that APAC and Europe are resolved. Latin America appears to be single carrier and not a broader delivery issue. Resolving incident but we will continue to monitor.

    Moving forward we have implemented a fallback feature which will allow us to divert SMS if such an outage occurs again.

  • Update
    Update

    Are are continuing to work on the fallback option as a priority. We will continue to monitor the Twilio status. We will update in no more than 1 hour.

  • Investigating
    Investigating

    We are investigating a fallback to work the SMS delivery issues via Twilio. We will continue to monitor the Twilio status and update with future information as soon as possible.

  • Monitoring
    Monitoring

    SMS though Twilio is currently experiencing delivery issues in Latin America, APAC and Europe regions. We are monitoring the situation and if you require assistance please contact support.

    Note: This does not affect SMS 2FA

2024 Oct

Email delivery delays in US region, may impact authentication if using email OTP
  • Resolved
    Resolved

    Emails are delivering as normal.

    We will continue to monitor email deliveries.

  • Investigating
    Investigating
    We are currently investigating this incident.

2024 Oct to 2024 Dec

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