Kinde - Notice history

All systems operational

Notice history

2025 Jan

Email and SMS delivery
  • Update
    Update

    An alert was raised with the Kinde support team regarding delayed emails for US region customers. It was identified that a task consumed all available workers concurrently and prevented emails from being delivered in a timely manner due to the backlog. To fix the immediate issue, the faulty task was killed and all undelivered time sensitive emails were expired. The team will implement stricter quality of service queues for email delivery and segregate the high resource usage tasks to prevent delays due to unrelated tasks.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are still looking into the email sending issue. We will update no later than 20:30UTC

  • Investigating
    Investigating
    We are currently investigating this incident.
Increased 500 errors in EU region
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident where some customers are experiencing 500 errors when accessing their Kinde domain

Limited increase in 500 errors for EU data region
  • Resolved
    Resolved

    We are no longer seeing 500 errors for the EU data region.

  • Investigating
    Investigating

    We are currently investigating this incident that seems to be impacting a limited number of customers.

2024 Dec

Increased 500 errors for app.kinde.com
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Admin page app.kinde.com is back online. The team will continue to monitor.

  • Investigating
    Investigating

    We are currently investigating this incident. This is only impacting the app.kinde.com domain for account management. This is not impacting customer domains.

2024 Nov

SMS 2FA
  • Resolved
    Resolved

    This incident has been resolved and SMS are delivering from EU region

  • Investigating
    Investigating

    SMS for 2FA are currently not delivering in EU region, we are working with our partner to resolve.

Phone authentication
  • Resolved
    Resolved

    Twilio reports that APAC and Europe are resolved. Latin America appears to be single carrier and not a broader delivery issue. Resolving incident but we will continue to monitor.

    Moving forward we have implemented a fallback feature which will allow us to divert SMS if such an outage occurs again.

  • Update
    Update

    Are are continuing to work on the fallback option as a priority. We will continue to monitor the Twilio status. We will update in no more than 1 hour.

  • Investigating
    Investigating

    We are investigating a fallback to work the SMS delivery issues via Twilio. We will continue to monitor the Twilio status and update with future information as soon as possible.

  • Monitoring
    Monitoring

    SMS though Twilio is currently experiencing delivery issues in Latin America, APAC and Europe regions. We are monitoring the situation and if you require assistance please contact support.

    Note: This does not affect SMS 2FA

2024 Nov to 2025 Jan

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