Kinde - Notice history

All systems operational

UK region

Operational

Authentication - Operational

Custom domains - Operational

Email delivery - Operational

New user registration - Operational

SMS delivery - Operational

Notice history

2024 Jul

External users with access to multiple orgs authentication error
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are investigating an issue where external users will receive an error when authenticating on customer businesses utilizing multiple organisations.

2024 Jun

Degradation of experience for US region using custom domains
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Some users are getting 500 errors with authentication
  • Resolved
    Resolved

    This incident has been resolved. The team is monitoring for any other problems. Please reach out to support if there's any user auth issues.

  • Investigating
    Investigating

    We are currently investigating this incident.

    A small number of users are getting 500 errors when authenticating. At this stage, it's mostly with the Kinde admin page with very limited number of customer pages.

High latency for AU region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating high latency for the AU region

2024 May

Experiencing high latency for Sydney region auth pages
  • Resolved
    Resolved

    This incident has been resolved. We're monitoring latency, but systems have returned to normal.

  • Investigating
    Investigating

    We are currently investigating an issue in the Sydney region.

Delayed emails delivered in the AU Region, affecting authentication with email OTP
  • Resolved
    Resolved

    Emails are being delivered as normal now.

  • Identified
    Identified

    The issue has been identified and emails are starting to catch up. The team will keep monitoring until email performance is back to normal.

  • Investigating
    Investigating
    We are currently investigating this incident.
Email delivery delays for AU region, which may impact auth if using email OTP
  • Resolved
    Resolved

    Emails are flowing normally now.

  • Monitoring
    Monitoring

    The issue has been identified and emails are starting to catch up. The team will keep monitoring until email performance is back to normal.

  • Investigating
    Investigating
    We are currently investigating this incident.

2024 May to 2024 Jul

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